Privacy Policy

Texon International Group Privacy Notice 

Context and Overview

Key Details

Policy became operational on: 25/05/2018

Next review date: 24/05/2019

This is the privacy notice of Texon International Group Limited and throughout this document will be referred to as “we”, “our”, or “us”. This means that we are responsible for deciding how we hold and use personal data about you.

Our registered office is at Skelton Industrial Estate, Skelton, Cleveland, UK, TS12 2LH.

Introduction

Texon International Group Limited gather and use certain information about individuals, these can include visitors to our factories, offices and website, customers, suppliers, business contacts, contractors, employees and other people the organisation has a relationship with or may need to contact.

This privacy notice describes what personal data we hold about you, how we collect and process it, who this is shared with and how long we keep it for. We are required by data protection laws to give you the information in this Privacy Notice therefore it is important you read it carefully, together with any other information that we might give you from time to time about how we collect and use your personal data. We may update this Privacy Notice at any time however you will be informed.

This Privacy Notice complies with UK law accordingly implemented and the EU General Data Protection Regulation.

What type of personal data do we hold about you?

Personal data means any information relating to a living individual who can be identified (directly or indirectly). We hold and use various types of personal data about you, including, for example: name, job title, contact details such as postal address, telephone numbers and email addresses, company bank details for payment or refund processing and insurance and compliance records to ensure standards are met for audit purposes.

We also process information regarding job opportunities therefore if you send us information about a job application, we will keep it for contact and recruitment purposes and for no longer than necessary. 

Why do we hold your personal data and on what legal grounds?

  • To support the management of our relationship with you, including to set up and maintain accounts.
  • To process orders for products and/or services.
  • Enables us to deal with any enquires we receive from you.
  • Compliance with applicable laws and regulations including quality and environmental policies.
  • To provide you with details/news about our products and services.
  • To identify you for security and insurance purposes.
  • Supplier and contractor engagement.
  • Notification of any changes.

Our legal basis for these uses of your personal data may include the following:

  • Necessary for performance of legal obligation to which you are subject (BUT not a contractual obligation)
  • Necessary for the performance of a contract or to take steps to enter into contract at individual’s request.
  • Necessary for legitimate business interests – ours, or those of a third party to whom we disclose it – EXCEPT where those interests are overridden by interests or fundamental rights and freedoms of individual.
  • Individual has consented for specified purposes.
  • Necessary to protect the vital interests of the individual or another person.

If the basis on which we process information about you changes and/or is no longer relevant then we shall inform you immediately and determine if we continue or stop processing.

How do we collect your personal data?

We collect personal data in a variety of ways such as:

  • Initial customer/supplier engagement when data is stored within our CRM database and ERP system.
  • Supplier questionnaires.
  • Shipping accounts.
  • Cargo releases.
  • Insurance & risk compliance.
  • Visitor logs.
  • Compliance certification.
  • Information from our affiliates and joint ventures.
  • Website (online services from cookies).
  • CV’s and Application forms.

Who do we share your personal data with?

From time to time we may share personal data about you with third parties and/or other areas of the organisation such as:

  • Finance teams for payment purpose.
  • Sales teams.
  • Customer care.
  • Purchase and Procurement teams.
  • Entities and external parties who carry out services on our behalf.
  • Service providers

How long will we keep your personal data?

We will not keep your personal data for longer than we need it to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

We consider the following criteria when determining the appropriate retention period for personal data:

  • The length of time we have an ongoing relationship with you and/or provide products and/or services to you (for example, for as long as you have an account with us or continue to work with us)
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them)

In addition, for some types of personal data, it is more appropriate to decide retention periods on a case by case basis (also using the criteria described above)

Transferring personal data outside the EEA

An overseas transfer of personal data takes place when the data is transmitted or sent to, viewed, accessed or otherwise used in, a different country. Data protection law restricts transfers of personal data to countries outside of the European Economic Area (EEA) because the law in those countries might not provide the same level of protection to personal data as the law in the EEA. To ensure that the level of protection afforded to personal data is not compromised, we are only able to transfer your personal data outside the EEA if certain conditions are met, as explained below.

Texon International Group Limited is a global organisation and provides a global service. Sharing data with countries outside the EEA is essential to the products and/or services we provide so that you receive the same high-quality service wherever you are in the world. As a result, we will, subject to law, transfer personal data collected regarding these services, to entities in countries where data protection standards may differ from those in the country where you reside.

Some of the non-EEA countries are recognised by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is  available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en

For countries who are not recognised by the European Commission we have put in place the appropriate measures to ensure that any personal data transferred is treated in a way that is consistent with and which respects the EEA and UK laws on data protection and receives an adequate level of protection. If you require further information about these protective measures, you can request it from privacy@texon.com.

Use of our Website

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, which is installed on your computer’s hard drive. In most browsers, cookies are set to be accepted by default. However, this setting can usually be modified within your browser settings, should you wish to do so. This could however, impact on your experience of our website

Cookies are used to help analyse web traffic or to let us know when you visit a website. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only process this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that its done so by using SSL. A closed padlock symbol or other trust mark will appear on your browser URL bar or toolbar.

Your rights  

You have a number of legal rights relating to your personal data, which are outlined below:

  • The right to make a subject access request. This enables you to receive certain information about how we use your personal data, as well as to receive a copy of it and to check that we are lawfully processing it.
  • The right to request that we correct incomplete or inaccurate personal data that we hold about you.
  • The right to request that we delete or remove personal data that we hold about you where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • The right to object to our processing of your personal data where we are relying on our legitimate interest (or those of a third party), where we cannot show a compelling reason to continue the processing
  • The right to request that we restrict our processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • The right to request that we transfer your personal data to you or to another party, in a structured format. This right applies in respect of data that you have provided where our legal ground for using the data is that it is necessary for the performance of a contract or that you have consented to us using it (this is known as the right to “data portability”).

If you would like to exercise any of the above rights or have any questions or concerns about how your personal data is being used by us, please contact privacy@texon.com. Note that these rights are not absolute and in some circumstances, we may be entitled to refuse some or all your request.

Note too that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Details of how to contact the ICO can be found on their website: https://ico.org.uk.